Support Case Resolved? / Gavin Burke on November 13th

We have been going through the support requests and some cases were open for extended periods. We have resolved any cases that we were waiting for feedback on longer than two weeks. If your case is not resolved and you still require support, please re-open the case as per instructions in the original email sent from our support system

Thanks for your patience,
Gavin.

Posted in Uncategorized

4 Responses to “Support Case Resolved?”

  1. 1 / dan wilde / January 13th at 9:52 pm

    1785

  2. 2 / John Ashford / January 20th at 11:27 am

    (copy of reply email forwarded to FAW on 23/12/2009)

    Hi, Gavin,
    As suggested, I have created a fresh install in ‘Programs’ directory.(after uninstalling in ‘Programs X86′): I still receive an error message in the activation window. Is the original authorisation code relevant to a new PC with a different machine ID? Is Circle even compatible with Windows 7?

    regards,
    John

    —–Original Message—–
    From: Support | FAW [mailto:support@futureaudioworkshop.com]
    Sent: Tuesday, 22 December 2009 8:19 AM
    To: John Ashford
    Subject: Re: (Case 1823) unable to activate Circle

    Hi John,

    I suggest installing Circle in the default Programs directory. Please let me know if this fixes the issue.

    Best regards,
    Gavin.

  3. 3 / GavinFAW / January 21st at 1:09 am

    Hi John,

    I’m dealing with your case now.

    Gavin.

  4. 4 / dan wilde / January 30th at 5:41 pm

    case# 1785

    any news?

    plug is so unstable in PT4 i don’t dare use it anymore

    dan

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