I don't know what else to do to get someone to address my issue, aside from shame you into it. You need to learn to have a much better dialog with your customers if you want to keep them. So far, I've both sent in a support ticket AND posted in the Circle forum about an issue, and haven't heard ANY response from you for FOUR MONTHS. I've been decent about it, let you have your time - I've worked for a software company and know how much pressure there is to meet deadlines, fix bugs, etc. - but your lack of interest in your customers' problems is inexcusable.
Now, I see someone else having similar issues with your support (the "Any Help guys" post in this forum), and I begin to form a disturbing picture of your company. Did I buy something that will ever work? Seriously guys, you're not doing right by me, and you need to fix that. I don't care if you don't have a working fix of my issue, or even if you can't duplicate the behavior - you need to COMMUNICATE with us.
If nothing else, give me a copy of SHARK trace and any other bug hunting software you use and I'll run it myself and send you the report. I'm offering to do YOUR job for you because I CANNOT use YOUR software and it seems, so far, like the only probable solution. Do you see an issue with that?
Cheers,
Jordan Stoner
A Paying Customer
